Important: Our standard return window is 30 days from the delivery date. Some items may have different return policies (see below). All returned items must be in original condition with tags attached and packing intact.
Return Policy Details
Eligibility for Returns
To be eligible for a return, your item must be:
- In its original condition (unworn, unused, unwashed, with all original tags attached)
- In the original packaging (including any boxes, dust bags, or protective packaging)
- Accompanied by the original receipt or proof of purchase
- Returned within 30 days of the delivery date
Non-Returnable Items: Certain items cannot be returned for hygiene or saftey reasons, including:
- Personal care items (cosmetics, skincare, etc.)
- Underwear and swimwear (unless faulty)
- Customized or personalized items
- Gift cards
- Downloadable software products
- Perishable goods (food, flowers, etc.)
Return Process
Start your return by filling out our online return form below or contacting our customer service team.
Securely pack your items in the original packaging. Include all original tags, accessories, and documentation.
Use the prepaid return label we provide or ship using a trackable method. Returns must be postmarked within 7 days of approval.
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Return Shipping
For returns due to our error (wrong item, defective item, etc.), we'll cover return shipping costs. For other returns, customers are responsible for return shipping fees unless you choose to use our prepaid return label service (a flat fee of $6.95 will be deducted from your refund).
Refund Information
Refunds will be issued to the original payment method. Please allow 5-7 business days for your refund to process after we receive your return. Shipping charges are non-refundable unless the return is due to our error.
Partial Refunds
Partial refunds may be issued for:
- Items returned more than 30 days after delivery
- Items not in their original condition
- Items that are damaged or missing parts not due to our error
Exchange Policy
We're happy to exchange items for a different size, color, or style, subject to availability.
Exchange Process
- Contact our customer service team within 30 days of delivery to request an exchange
- We'll place the new order for you once we confirm availability
- Return your original item following our standard return process
- Once we receive your return, we'll ship your exchange item
Note: For exchanges where the new item costs more, you'll need to pay the difference. If the new item costs less, we'll refund the difference.
International Exchanges
International customers are responsible for all shipping costs associated with exchanges, including return shipping and reshipping of the new item. We recommend checking sizing charts carefully before ordering to avoid the need for exchanges.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@zithandetradehub.com with photos of the damage and your order number. We'll arrange for a free return and send a replacement if available, or issue a full refund.
Manufacturer Warranties
Some products come with manufacturer warranties that extend beyond our return window. Please check your product documentation for warranty information and contact the manufacturer directly for warranty claims.
Return Timeframes
| Return Type | Timeframe | Conditions |
|---|---|---|
| Standard Returns | 30 days | Item must be unused with tags attached |
| Final Sale Items | No returns | Marked as final sale at time of purchase |
| Holiday Extensions | Jan 31 (for Dec purchases) | Applies to purchases made Nov 15-Dec 31 |
| Defective Items | 60 days | Must provide proof of defect |
Frequently Asked Questions
Once we receive your return, we typically process refunds within 5-7 business days. It may then take additional time for your bank or credit card company to post the refund to your account, usually 3-5 business days.
Yes, sale items can be returned within the standard 30-day return window unless marked as "Final Sale" at the time of purchase. Sale items are refunded at the purchase price.
If you made your purchase online, we can look up your order with your email address. For in-store purchases without a receipt, we may be able to offer store credit at the current selling price.
Yes, online purchases can be returned to any of our retail locations. Please bring your order confirmation email or packing slip. Some exceptions may apply for items only sold online.
Returns received after 30 days may be accepted at our discretion, possibly for store credit rather than a refund to your original payment method. Please contact customer service for assistance with late returns.
Need More Help?
Our customer service team is happy to assist with any questions about returns or exchanges. Contact us:
- Email: support@zithandetradehub.com
- Phone: 076 060 1488 (Mon-Fri, 9am - 4:30pm)
- Live Chat: Available on our website during business hours