We'd love to hear from you! Reach out with any questions, feedback, or inquiries.
Have questions about our products or need assistance with your order? Our friendly customer service team is here to help.
22 Umgazi Rd, Ashlea Gardens, Pretoria, 0081, Guateng, South Africa
076 060 1488
Mon-Fri: 9AM - 4:30PM
support@zithandetradehub.com
inquiries@zithandetradehub.com
We’ve received your message and will respond within 24 hours.
We offer several shipping options to meet your needs. Standard shipping is free for all orders over R500. For orders under R500, standard shipping is $4.99. We also offer expedited shipping options at checkout for an additional fee. Delivery times vary based on your location and the shipping method selected.
Once your order has shipped, you'll receive a confirmation email with a tracking number and a link to track your package. You can also track your order by logging into your account and viewing your order history. If you checked out as a guest, you can use the order lookup tool on our website.
We offer a 30-day return policy for most items. Items must be unused, in their original packaging, and with all tags attached. Some exclusions apply (e.g., final sale items). To initiate a return, please visit our Returns Center in your account or contact our customer service team for assistance.
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. All international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient. Please check with your local customs office for more information.
Our customer service team is available 24/7 to assist you. You can reach us by phone at 076 060 1488, by email at support@zithandetradehub.com, or via live chat on our website during business hours. We typically respond to emails within 24 hours.